We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@prknwatches.com
Please note that returns will need to be sent to the following address:
PO Box 292
ROCKHAMPTON QLD 4700
If your return is accepted, we will be in contact to discuss the best method of returning the product. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@prknwatches.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please ensure that this is done within 7 days to comply with our Return Policy. Fail to do so may result in your request being denied.
You can always contact us for any return questions at support@prknwatches.com
Exchanges
If you receive an item that is incorrect from the item you purchased, please contact us at support@prknwatches.com as soon as possible so we can arrange an exchange
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or the product will be exchanged and sent to your return postal address. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@prknwatches.com
Refund Policy for Sales Events and Special Offers
All sales and special offers are subject to the same Return Policy as above. Please contact support@prknwatches.com if you have any questions.
We at PRKN strive to provide you with the best customer service possible. If you have any concerns with the above and are not sure if your situation falls within the Return Policy, please contact us at support@prknwatches.com
